Shipping policy

Shipping Policy for DousMakos.com

At DousMakos.com, we are delighted to bring the irresistible taste of Haiti's iconic Dous Makos to dessert lovers around the globe! Please review our shipping policy to learn how we deliver sweetness to your doorstep, no matter where you are.

Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • During holidays or promotional events, processing times may take slightly longer.

Shipping Methods & Delivery Times

We proudly ship worldwide! Estimated delivery times vary based on your location and chosen shipping method:

  • Standard International Shipping: Delivery within 7-21 business days depending on your region.
  • Express International Shipping: Delivery within 3-7 business days for faster service.

Shipping Costs

Shipping rates are calculated at checkout based on the weight, dimensions of your order, and shipping destination. We occasionally offer free or discounted shipping promotions.

Order Tracking

Once your order is shipped, you’ll receive a confirmation email with a tracking number, allowing you to monitor your delivery progress.

Customs and Import Taxes

  • International orders may be subject to customs fees, duties, or taxes based on your country’s regulations. These charges are the responsibility of the customer.
  • We recommend checking with your local customs office for detailed information before placing your order.

Freshness Guarantee

To ensure your Dous Makos arrives in perfect condition, we package all orders with care. Temperature-controlled packaging may be used for certain climates to maintain product quality.

Damaged, Delayed, or Lost Shipments

If your order arrives damaged, delayed, or is lost during transit, please contact us within 48 hours of delivery at support@dousmakos.com with your order number and details of the issue. We’ll work quickly to resolve the problem.

Contact Us

Have questions about shipping? We’re here to help!
📧 Email: support@dousmakos.com

Thank you for choosing DousMakos.com to experience the sweet tradition of Haiti. We’re excited to ship sweetness to your doorstep – wherever you are in the world!